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Freshsales (Freshworks)

Brand: Freshworks

4.3/5 ★

Based on 2 Reviews

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Easy-to-use CRM with built-in telephony, email, and AI for growing sales teams.

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Freshsales (Freshworks) Software Pricing, Features & Reviews

What is Freshsales?

Freshsales, part of the Freshworks suite, is a user-friendly CRM designed to help growing sales teams manage leads, deals, and customer communication more effectively. It comes with built-in telephony, email, and AI-powered insights to simplify sales processes and improve productivity. Freshsales enables businesses to capture leads, track activities, automate workflows, and gain a 360° view of customer interactions—all in a single platform.

Why Choose Freshsales Software?
  • Ease of Use: Simple, intuitive interface designed for quick adoption without steep learning curves.
  • Built-in Communication Tools: Integrated phone, email, and chat streamline customer outreach.
  • AI-Powered Insights: Predictive lead scoring and deal recommendations help prioritize opportunities.
  • End-to-End Sales Management: Capture leads, manage pipelines, and close deals in one system.
  • Automation Features: Automate repetitive tasks like follow-ups, assignments, and notifications.
  • Customizable Workflows: Adapt CRM processes to fit your team’s unique sales cycle.
  • Scalability: Ideal for small to mid-sized teams, with features that grow as the business expands.
  • Integration Friendly: Works seamlessly with Freshworks products and third-party applications.
Features of the Freshsales Platform
  • Lead Management: Capture, qualify, and nurture leads with AI-based scoring.
  • Deal & Pipeline Tracking: Visual pipeline view to track deals from initiation to closure.
  • Built-in Telephony & Email: Make calls and send emails directly from the CRM.
  • Activity Tracking: Keep a timeline of all interactions with each lead or customer.
  • Workflow Automation: Automate routine tasks to boost efficiency and save time.
  • AI-Powered Assistance (Freddy AI): Provides insights on best deals, next steps, and performance trends.
  • Custom Dashboards & Reports: Monitor KPIs and sales metrics with real-time visual dashboards.
  • Mobile CRM Access: Manage leads and deals on the go with iOS and Android apps.

Freshsales (Freshworks) Pricing & Plans

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Freshsales (Freshworks)

Easy-to-use CRM with built-in telephony, email, and AI for growing sales teams.

Get Free Demo

Freshsales (Freshworks) Features

  • Lead Scoring & Deal Managemen
  • Built‑in Telephony & Email
  • Sequences & Workflows
  • AI insights
  • Custom Fields & Modules
  • Reports & Dashboards
  • Mobile apps
  • Integrations & APIs
Freshsales (Freshworks) Specifications

Supported Platforms :

Web, iOS, Android, Windows/macOS via browser

Device :

Desktop, Mobile, Tablet, iPad

Deployment :

Web-Based (SaaS)

Suitable For :

All Industries

Business Specific :

All Businesses

Business Size :

Small Business, Startups, Medium Business, Enterprises

Customer Support :

Phone, Email, Chat, Knowledge Base, Communities

Training :

Documentation, Videos, Webinars

Language :

English (+ additional languages; varies by region)

Freshsales (Freshworks) Reviews

50%

Have recommended this product

Overall Score

4.3/5
★★★★☆

Based on 2 Reviews

Features 4.5/5
Value for Money 4.5/5
Ease of Use 4/5
Customer Support 4/5

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3.8 ★ Simple and effective CRM for daily sales use

We moved to Freshsales because we wanted something easy to adopt, and it really delivered. The built-in phone and email save a lot of time since we don’t need separate tools. Lead scoring helps us prioritize prospects, and the AI insights are surprisingly accurate. Our team got comfortable with the system in just a week, which wasn’t the case with other CRMs.

Pros: Earlier we had to juggle between CRM, email, and phone apps. Freshsales brings it all into one platform, which saves time and keeps everything organized
Cons: Reporting could be more advanced Some integrations need improvement

4.8 ★ Great choice for growing sales teams

We’ve been using Freshsales for about a year, and it’s been a smooth experience. Deal management is straightforward, and workflows help us automate repetitive tasks. The mobile app is handy for our reps on the field. It feels designed for sales teams that want to focus on closing deals rather than learning complicated software.

Pros: Before Freshsales, our team spent too much time on manual follow-ups. Now, with workflows and built-in communication tools, we save hours every week and close deals faster
Cons: Limited customization compared to larger CRMs Advanced analytics require higher plans

Freshsales (Freshworks) Questions

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Freshsales (Freshworks) FAQ

Yes, built‑in telephony with call logs and recording by plan.

Imports from spreadsheets and other CRMs are supported; services available via partners.

SMBs and mid‑market sales teams needing quick setup and adoption.

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